Discover how our easy process quickly provides you with a replacement vehicle, ensuring minimal disruption.
Discover the steps involved in getting you back on the road with our accident replacement vehicles, and understand your responsibilities throughout the process.
If you’ve been in a vehicle accident that wasn’t your fault, you can request a replacement vehicle online or by calling us at 135ARV. Once your request is submitted, we’ll contact you to gather necessary details, including the responsible driver’s name, accident description, and their insurer.
After receiving your application, we’ll promptly assess your eligibility based on the information provided both online and via phone. Once approved, our experienced accident management specialists will develop a personalised solution plan for you.
We aim to provide approval within 24–48 hours, but if your vehicle is undrivable after the accident, we can arrange to deliver a replacement vehicle directly to the accident scene. During the approval process, we verify the details to confirm the accident was not your fault, review accident photos, and check that the at-fault party has lodged an insurance claim and accepted liability.
We will deliver your accident replacement vehicle to a location of your choice, ensuring that you have immediate access to reliable transportation while your car is being repaired. Once your vehicle repairs are complete, we will arrange to collect the replacement vehicle at a time that is convenient for you. Our goal is to make this process as smooth and hassle-free as possible, allowing you to focus on getting back on the road without any added stress.
While using our replacement vehicle, you are responsible for covering the costs of fuel, tolls (along with any associated administrative fees), and any traffic or parking violations (including their related administrative fees), just as you would with your own car.
We will work together with at-fault driver and their insurer, to cover up the cost of your Accidental Replacement Vehicle. In some cases, we will need your assistance during the process.
20 Woodlands Tce,
Edwardstown, 5039
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