How it works

How It Works

Discover how our easy process quickly provides you with a replacement vehicle, ensuring minimal disruption.

Our Process

Discover the steps involved in getting you back on the road with our accident replacement vehicles, and understand your responsibilities throughout the process.

01
Application
02
Assessment
03
Delivery
04
Cost Recovery

Online Application

Apply for a vehicle

If you’ve been in a vehicle accident that wasn’t your fault, you can request a replacement vehicle online or by calling us at 135ARV. Once your request is submitted, we’ll contact you to gather necessary details, including the responsible driver’s name, accident description, and their insurer.

Avatar

24 HOURS SERVICE AVAILABLE

Apply Online

EVALUATION

Assessment and Approval

After receiving your application, we’ll promptly assess your eligibility based on the information provided both online and via phone. Once approved, our experienced accident management specialists will develop a personalised solution plan for you.

We aim to provide approval within 24–48 hours, but if your vehicle is undrivable after the accident, we can arrange to deliver a replacement vehicle directly to the accident scene. During the approval process, we verify the details to confirm the accident was not your fault, review accident photos, and check that the at-fault party has lodged an insurance claim and accepted liability.

Replacement Vehicle

Delivery

We will deliver your accident replacement vehicle to a location of your choice, ensuring that you have immediate access to reliable transportation while your car is being repaired. Once your vehicle repairs are complete, we will arrange to collect the replacement vehicle at a time that is convenient for you. Our goal is to make this process as smooth and hassle-free as possible, allowing you to focus on getting back on the road without any added stress.

While using our replacement vehicle, you are responsible for covering the costs of fuel, tolls (along with any associated administrative fees), and any traffic or parking violations (including their related administrative fees), just as you would with your own car.

Avatar

24 HOURS SERVICE AVAILABLE

Apply Online

Expense Recovery

Cost Coverage

We will work together with at-fault driver and their insurer, to cover up the cost of your Accidental Replacement Vehicle. In some cases, we will need your assistance during the process.

Arv Hire offers reliable replacement vehicles for drivers who are involved in not-at-fault accident.

Our Address

20 Woodlands Tce,
Edwardstown, 5039

If you have any question, feel free to contact us

Request Callback

    Full Name

    Email

    Mobile Number

    Your Requirement